Contact ACT Customer Service
ACT Phone Numbers and Emails
Toll-Free Number:
-
(800) 498-6065
Customer Service:
-
(319) 337-1332Accommodations
-
(855) 730-0400ACT Aspire Summative
-
(866) 763-3228Act College Ready
ACT Emails:
Customer Service
ACT Certified Educator, Mosaic by ACT
General Info
Legal
Copyright Infringement Inquiries, DMCA Inquiries
Contact Information
ACT Website:
ACT Help Center:
Corporate Office Address:
ACT, Inc.
500 ACT Drive
Iowa City,
Iowa
52243-0168
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00AM-8:00PM (CT)
Summary of ACT Customer Service Calls
1.2K
TOTAL
CALLS
CALLS
07:36
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ACT?
Account Question:
- “Problems accessing my act account”
- “Password”
- “Review account(s) - my sin took ACT at a local testing site in Dec. 2021 and at his school in March but I only see Dec scores.; ensure accommodations were updated and requested changes approved; verify testing again in July 2022”
Request for Information Question:
- “Need to check on my background”
- “Information about a test”
- “To ask about my date of taking the ACT”
Product/ Service Question:
- “Act Internet is not connecting my phone”
- “My internet is not working”
- “Connection”
Refund Question:
- “Refund”
- “Refund never received”
- “I ask refund due to that I have quarantined for 14 days”
Activation/ Cancellation Question:
- “Test canceled AGAIN!!!”
- “Location was canceled.”
- “Test cancel”
Shipping and Delivery Question:
- “I did not get paid as a proctor Nov. 2,3,4”
- “Have not received payment for administering”
- “Scores paid for but not received by college”
Payments and Charges Question:
- “To pay bill”
- “I cannot make my payment”
- “Billing”
Website/ Application Question:
- “Act Test Site”
- “Unable to sign my daughter up for the ACT. The website is not working and letting me proceed for payment”
- “My sons school counselor was notified there was a disability listed on his application to take the ACT test on July 17 but he does not have a disability”
Return/ Replace Question:
- “I need to change my pack”
- “I need to change my test date due to an illness”
- “To change my registered phone number”
Staff Question:
- “Customer service”
- “Staff compensation”
- “Was treated very rude and am not happy an I'm not getting the service I was promised”
Employment Question:
- “Employment”
- “Job inquiry”
- “Job”
Cards Question:
- “So.eone took a large sum of money due to the fact i loss my phone ivtry to get a new card but i lost 300 dollars that i cant recover”
Other Question:
- “I have problem about math and science result on second trial in February 24 /2/2024 .can you please check the score again”
- “Locating old test scores”
- “Register for act”
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